What is your guarantee?
Although consistency is one of our strengths, we understand that dissatisfaction with a cleaning may occur. When this happens, we want you to be 100% satisfied, therefore you are given a 24 hour period to contact us and have the area re-cleaned at no additional cost.
Will the first cleaning take longer?
The first cleaning will take longer, especially on homes that have not been cleaned in while or those with pets. The first clean is very detailed and intensive, which is the necessary time required for the team to ensure the cleanliness of the home is up to our standards.
Does The Clean Haven cleaning bring all supplies, or will we need to provide them?
Yes, The Clean Haven team brings their own supplies. However, if you require specialized equipment or products on your home we would be more than happy to accommodate. You can let us know ahead of time or leave us a note and clear instructions on the usage of the items.
How do you access my home?
Many clients choose to provide us with an extra key, some have lock boxes and others choose to be there. We are happy to accommodate you in whatever way we can!
What if I need to cancel or reschedule because of a family emergency or another reason?
We ask for at least 48 hours notice if you need to cancel your appointment. We understand that due to illnesses or other emergencies, going through with cleaning not possible. If you need to cancel your appointment on extremely short notice or to reassign your regular maid service team, we may charge a small cancellation or reassign fee.
How does payment work?
You may pay by cash, check, or credit card. Payment in full is required at the time of service.
Is there anything I need to do before the cleaning?
There is no preparation needed for your cleaning, but in order to give you the greatest value, we suggest you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.
Are you ok with pets in the house?
Although we love pets, we understand that pets can get alarmed with new people around, different sounds, and noise (i.e. vacuum). We recommend to our customers that pets be placed outside, in a different room, in a crate, or with a neighbor. Not only will the cleaning be more effective, the pets will feel safer and comfortable in an undisturbed setting.
Should I tip workers for job well done?
Tipping is neither required nor expected, but it is a powerful way to say thank you to your service provider. Appreciation for a job well done does need not be monetary, yet a simple “Thank You” or note can go a long way to express appreciation.
Do you clean anything?
No, due to health concerns we cannot clean out cat boxes, dog cages, flea or insect invested homes or pick up animal excrement. We cannot clean anything that requires a bio-hazard cleaning service such as blood, vomit and anything else along these lines (either of human or animal origin). We truly appreciate your understanding.